Frequently Asked Questions

Orders & Delivery

Do you ship internationally?
We currently ship exclusively within the United Kingdom.

How long will delivery take?
Orders are typically dispatched within 1–2 business days. Delivery usually takes 3–5 business days via tracked courier.

Will I need to pay any additional fees?
No. All taxes and duties are included in the price.

Returns

Can I return my order?
Yes. You may return your watch within 14 days of delivery, provided it is unworn, in perfect condition, and in its original packaging.

How do I start a return?
Simply email our team at support@matteovalenti.com with your order number, and we’ll guide you through the process.

Product & Care

Are your watches water-resistant?
Yes — our watches are water-resistant for everyday use (handwashing, light rain). We recommend avoiding swimming or showering with your watch.

How do I care for my watch?
Gently clean with a soft, dry cloth. Avoid direct contact with perfumes, detergents, and extreme temperatures.

Payments

What payment methods do you accept?
We accept all major UK debit and credit cards, PayPal, Apple Pay, and Google Pay.

Is checkout secure?
Yes. All transactions are processed through encrypted payment gateways for complete peace of mind.